Request Deletion of Your Data

Applies to the TruePro app on Android and iOS, and to both TruePro South Africa and TruePro UK

Want some of your personal data removed without closing your account entirely — for example, old job photos or past messages? You don't need to delete your whole account to ask for that.

How to request data deletion

1. Email our privacy team — privacy@truepro.co.za (South Africa) or support@truepro.uk (UK)
2. Use the subject line "Data deletion request"
3. Include your registered email address and what you'd like deleted

These requests are reviewed and handled manually by our privacy team, and we'll action them within 30 days.

If you'd rather see a copy of your data first, you can request that separately — while signed in, go to Account → Your personal data in the app or website (or visit truepro.co.za/account/data_request/new or truepro.uk/account/data_request/new directly) and we'll email you a JSON export within a few minutes.

What can and can't be deleted

Most personal data can be deleted on request — job descriptions, messages, profile details, photos, and similar content. Some records have to be kept regardless of a deletion request, for legal and audit reasons:

• Transaction and payment records, for the tax-retention period that applies in your market
• Evidence tied to an open or resolved case (a dispute, complaint, or safety report)

Where something can't be fully deleted, we remove or anonymise everything we can and keep only what the law actually requires.

Who handles this, by market