Delete Your TruePro Account

Applies to the TruePro app on Android and iOS, and to both TruePro South Africa and TruePro UK

You can delete your TruePro account at any time, directly from the app or website — no need to contact support first.

How to delete your account

1. Sign in to TruePro, either in the app or at truepro.co.za/users/edit (South Africa) or truepro.uk/users/edit (UK)
2. Go to your account settings
3. Scroll to "Cancel account" and select "Cancel my account"
4. Confirm — this is permanent and cannot be undone

Can't sign in? Email privacy@truepro.co.za (South Africa) or support@truepro.uk (UK) and ask us to delete your account — we'll need to verify it's really you before we proceed.

What gets deleted

As soon as your account is cancelled, we immediately remove or anonymise:

• Your name, email address, phone number, and ID/selfie/profile photos
• Banking details and insurance documents, if you're a pro
• Your password and login access
• The content of your messages and job notes (replaced with a removal marker, so other people's conversations stay intact)
• Job request descriptions you wrote

A record of past jobs is kept in anonymised form — suburb and service type only, with no way to identify you — so completed-job statistics and trust scores for other users stay accurate.

What's retained, and why

Tax law in both markets requires us to keep financial transaction records for a period after your account is deleted — these are retained in anonymised form, not linked back to your name or contact details once your account is gone.